Disaster Recovery

The 2021 Texas Winter Storm and other disasters can be challenging. To aid in the recovery effort, explore these resources for information and assistance.
President Biden Approves Disaster Declaration for Texas

The Town Administration has issued a memorandum of Town responses to the 2021 Winter Storm.
Town Activities to the 2021 Winter Storm

  1. Recovery Assistance Programs
  2. Residential Property Recovery
  3. Business Property Recovery
  4. Trash & Recycling
  5. Utilities

Texas Department of Emergency Management

Please consider completing the Texas Department of Emergency Management’s (TDEM) Damage Assessment Survey. Whether you experienced minimal damage or seeing extensive repairs needed, completing the survey gives the TDEM an accurate view of what the state needs in terms of recovery funding. A detailed TDEM damage report is vital to post-disaster recovery and funding requests. You can access the short survey here:  https://tdem.texas.gov/warming-center/ 

If a computer with internet access is not available, you can call 1-844-844-3089 between 8:00 a.m. to 8:00 p.m., seven (7) days a week to report damages.

Federal Emergency Management Agency

Texans can apply for federal aid for damage not covered by insurance at DisasterAssistance.gov. To apply for FEMA assistance, please follow these steps:

  1. Photograph all damage and make a detailed list of items damaged or lost due to the storm.
  2. Contact your insurance agent and file a claim. If you do not have insurance, please proceed to the next step.
  3. Register with FEMA at www.disasterassistance.gov, or call 1-800-621-3362 (6:00 a.m. to 10:00 p.m. CT, seven (7) days a week), and have the following information ready:
    1. A current phone number. 
    2. Your address at the time of the disaster and the address where you are staying. 
    3. Your Social Security number. 
    4. A list of damage and losses. 
    5. Your insurance policy number or insurance agent and company name.
  4. Schedule a FEMA inspection. This process could take up to fourteen (14) days for a FEMA inspector to contact you.
  5. Read the FEMA determination letter that explains if you were approved for aid or not.
  6. Use the FEMA grant wisely.
  7. Save receipts and maintain good records as FEMA may audit expenditures.
  8. Stay in touch with FEMA throughout the process.
  9. Visit a FEMA hazard mitigation display, commonly found at home improvement stores.

US Small Business Administration

As a FEMA partner, the U.S. Small Business Administration (SBA) offers low-interest disaster loans to businesses of all sizes, nonprofits, homeowners, and renters. SBA disaster loans are the primary source of federal long-term disaster recovery funds for disaster damages not fully covered by insurance or other compensation. They do not duplicate benefits of other agencies or organizations. You can apply for the SBA loan at https://disasterloanassistance.sba.gov/ela/s/

  • Homeowners may apply for up to $200,000 to replace or repair their primary residence.
  • Renters and homeowners may borrow up to $40,000 to replace or repair personal property — such as clothing, furniture, cars, and appliances — damaged or destroyed in a disaster.
  • Secondary homes or vacation properties are not eligible for these loans. However, qualified rental properties may be eligible for assistance under the SBA business physical disaster loan program.
  • These loans cover disaster losses not fully covered by insurance or other sources.  Proceeds from insurance coverage on home or property may be deducted from the eligible loan amount.
  • Provide a completed, signed, and dated IRS Form 4506-T when you apply for your SBA loan. You can access a blank form from the IRS website at https://www.irs.gov/forms-pubs/about-form-4506-t

Contact the SBA Disaster Assistance Customer Service Center

Unemployment Resources

The Texas Workforce Commission (TWC) is accepting applications for Disaster Unemployment Assistance (DUA) as a result of the February winter storm. Under the Presidential Disaster Declaration dated February 19, 2021, workers who lost their jobs and self-employed individuals who have been unable to work due to damage sustained from the February winter storm may be eligible for Disaster Unemployment Assistance benefits. Applications for DUA must be submitted by March 26, 2021. TWC’s website contains more information about Disaster Unemployment Assistance.

See the full TWC Press Release.

Health Resources

Community mental health crisis lines are available 24/7 for anyone who needs mental health assistance.

  • North Texas Mental Health Crisis Line: 1-866-260-8000
  • COVID-19 Mental Health Help Line: 1-833-251-7544
  • Substance Abuse and Mental Health Services Administration (SAMHA) Disaster Distress Helpline: 1-800-985-5990
  • National Suicide Prevention Lifeline: 1-800-273-8255
  • National Alliance on Mental Health (NAMI) North Texas:  Information and registration for virtual support groups

If you have a neighbor that you feel needs a welfare check, please call the HP DPS non-emergency line at (214) 521-5000. If you see someone that is having a medical emergency, call 9-1-1 immediately.