Severe Weather Updates

Photo of severe weather radar

February 23, 2021 -
News Release from FEMA: “Texas homeowners and renters in the 77 counties [including Dallas County] designated for individual assistance who sustained damage may now apply for disaster assistance with FEMA. If you have insurance and are applying for disaster assistance, you must also file a claim with your insurance company as soon as possible. By law, FEMA cannot duplicate benefits for losses covered by insurance. If insurance does not cover all your damage, you may be eligible for federal assistance.

“The fastest and easiest way to apply is by visiting www.disasterassistance.gov.

“If it is not possible to register online, call 800-621-3362 (TTY: 800-462-7585). The toll-free telephone lines operate from 8 a.m. to 10 p.m. CDT, seven days a week. Those who use a relay service such as a videophone, Innocaption or CapTel should update FEMA with their specific number assigned to that service.” 

Note: As of February 23, 2021, FEMA has added 31 additional counties: FEMA News Release 

“As a FEMA partner, the U.S. Small Business Administration (SBA) offers low-interest disaster loans to businesses of all sizes, nonprofits, homeowners and renters. SBA disaster loans are the primary source of federal long-term disaster recovery funds for disaster damages not fully covered by insurance or other compensation. They do not duplicate benefits of other agencies or organizations.” 

You may review the SBA Fact Sheet online, saved in a format that you may print. 

Before you apply for assistance, please review these steps from FEMA to begin the recovery process: FEMA Web Page Link

Also, applicant’s should refer to the FEMA Disaster Survivor’s Checklist, page 6 of the FEMA Fact Sheet, summarized here

  1. Contact your insurance agent (File a claim)
  2. Register with FEMA www.disasterassistance.gov
  3. Schedule a FEMA inspection 
  4. Read the FEMA determination letter (Explains if you were approved or not)
  5. Use the FEMA grant wisely 
  6. Save receipts and maintain good records (FEMA may audit expenditures)
  7. Stay in touch with FEMA
  8. Visit a disaster recovery center (www.disasterassistance.gov has links to locate a center)
  9. Visit a FEMA hazard mitigation display (available at participating home improvement stores)

The complete FEMA Individual Assistance Fact Sheets and Checklist is linked to the web page here:  - FEMA Individual Assistance Fact Sheets and Checklist

Additional FEMA information for assistance: Understanding FEMA Individual Assistance and Public Assistance 

The Texas Department of Insurance recently updated their “Help after the storm” information page regarding how to apply for claims and assistance for anyone that has questions with the process.


February 20, 2021 (10:30 a.m.) -
Water Utility Update: We’ve responded to several water-cut off requests this morning. If you observe a water leak at an unoccupied home, in a public space, or have one at your residence, please notify the Town for a water shut off. Today (Saturday) until 5:00 p.m., you may call Customer Service at (214) 521-4161. After 5:00 p.m., please reach out to the HPDPS non-emergency line, (214) 521-5000.

Reminder, The Town of Highland Park has set up a water filling station for any resident whose water has been shut off due to broken pipes, so that they may have enough for the weekend for necessities. The filling station is located at the south side of Town Hall, along the Euclid Ave. parking; and will be available Saturday and Sunday, from 10:00 a.m. to 5:00 p.m. Residents will need to bring proof of residency such as a valid Texas Driver’s license or HP water bill; and their own containers for filling; and queue on Euclid Ave. in the designated filling station spots located near Saint John’s Drive. Residents are limited to collecting up to ten (10) gallons. For questions about the filling station on Saturday, please call the HP Library at (214) 559-9400 during business hours.

Oncor Updates: Please report any new power outage directly to Oncor by calling 888-313-4747, by texting OUT to 66267, using the MyOncor app, or online at www.oncor.com. If you observe a hazard associated with a power line or transformer, please call 9-1-1 immediately.

Statement from Oncor about delivery of electricity: “Oncor delivers electricity that you buy from your Retail Electric Provider (REP). Oncor bills the REP for the cost to deliver electricity to your home, so the bulk of Oncor charges on your residential electric bill are based on the amount of electricity you use. If you have been without power for an extended period of time, and have therefore used less electricity, it’s likely that your Oncor charges will be lower for this billing cycle. Your bill is also based on the rate charged by your REP, which varies based on which REP and plan you signed up for.

“If your monthly meter reading occurs during an extended power outage, as many Texans experienced this week, Oncor may not be able communicate with a meter to determine the exact usage. In these situations, the current monthly usage reading used for billing may be estimated based on your previous usage. However, once power has been restored, we’ll obtain the actual usage from the meter, resend it to Smart Meter Texas and make it available to your REP – who will rebill if they find it necessary after receiving the updated readings.”

Should you have any questions about your utility bill, to include a request for payment extension, we encourage you to contact your utility provider directly. If you are set up with automatic payments, double check the bill for accuracy. Should you observe a discrepancy or need to dispute a bill, contact your provider immediately.  

Crime Prevention: Be on the lookout for scammers – especially utility imposter scams - trying to take advantage of this week’s severe winter weather event. Refer to this website (Utilities United Against Scams), https://www.utilitiesunited.org/, and their comprehensive guide for common scams and schemes to commit theft. Further, if you are in doubt about the legitimacy of someone wanting access to your property for a utility repair, call HPDPS at 214-521-5000.


February 19, 2021 (4:15 p.m.) - 
The Town of Highland Park has set up a water filling station for any resident whose water has been shut off due to broken pipes, so that they may have enough for the weekend for necessities. The filling station is located at the south side of Town Hall, along the Euclid Ave. parking; and will be available Saturday and Sunday, from 10:00 a.m. to 5:00 p.m. Residents will need to bring proof of residency such as a valid Texas Driver’s license or HP water bill; and their own containers for filling; and queue on Euclid Ave. in the designated filling station spots located near Saint John’s Drive. Residents are limited to collecting up to ten (10) gallons. For questions about the filling station on Saturday, please call the HP Library at (214) 559-9400 during business hours.

Oncor update: Please report any new power outage directly to Oncor by calling 888-313-4747, by texting OUT to 66267, using the MyOncor app, or online at www.oncor.com. If you observe a hazard associated with a power line or transformer, please call 9-1-1 immediately.

Sanitation Schedule Update:  Republic Services will be collecting trash Town-wide tomorrow, Saturday, February 19. There will be a few more trucks in the area than usual so that collection can be completed in a timely manner. There will be no recycling picked up this week. Please place recycling out next Wednesday as normal.

February 19, 2021 (10:00 a.m.) -
The Highland Park Library will be open regular hours today, 10:00 a.m. to 5:00 p.m., as a warming station to anyone that needs a place to go during the day. COVID protocols are required to be followed while in the Library and Town Hall. Regular library services are once again available, and library card holders may borrow physical materials. 

Access to online services is available as well, but may still experience periodic outages due to the weather conditions. For more information on digital materials from the Library, please visit https://www.hptx.org/170/eBooks-More. Due to limited staffing, Curbside Service may not be available. We apologize for the inconvenience.  If you have any questions about Library services or warming station, please call (214) 559-9400. We appreciate your understanding and patience.

Please reach out to Library staff in the following ways:
By email, knelson@hplibrary.info or the Ask a Librarian Service available on the Library's website.
By phone, 214-559-9400; please know messages will be checked regularly.


February 18, 2021 (6:00 p.m.) -
From the NWS, Fort Worth: “A Hard Freeze WARNING is in effect for all of North/Central TX tonight (9 PM) to Friday (9 AM) with temperatures in the single digits and teens. The potential for additional pipe bursts will remain...be sure to protect plumbing if possible!” 

As we begin to see slowly warming temperatures that will rise above freezing, we expect to see more water line breaks as the ground begins to thaw and shift. The Town’s Public Works crew, Parks crew, and Engineering Services are working in shifts around the clock to stop the loss of water, and repair lines as fast as possible. When a break is reported, you may experience a temporary loss of water service until the line can be repaired.

You can always get leak alerts for your residence through the Town’s WaterSmart portal by signing up here: https://www.hptx.org/830/WaterSmart. If you see a leak at an unoccupied home, in a public space, or have one at your residence, please notify the Town for a water shut off. If calling outside normal business hours, please contact the DPS non-emergency line, (214) 521-5000. During normal business hours of Monday to Friday, 7:30 a.m. to 4:30 p.m., please call Customer Service at (214) 521-4161.

For Instructions to help prevent your water lines from break, refer to this page: Water Line Information. You may also refer to this Youtube video for guidance. 

 Sanitation collection update: Republic Services has suspended sanitation collection on Friday due to road conditions that do not support driver and resident safety. We will pass along information about future collections on Friday.

February 18, 2021 (10:00 a.m.) -
From the NWS Fort Worth: “Temperatures will remain below freezing again today. Other than our far southeastern counties where there is a slight chance for very light wintry mix this morning, no additional precipitation is expected. Roads will remain icy across the region however.” The extended forecast reflects temps above freezing beginning tomorrow. As temps rise and frozen pipes thaw out, we anticipate continued demand for water main repairs  and water shut-off requests.

As a reminder, should you need your water shut off, refer to the request guidelines below:

  1. During normal business hours, Monday – Friday, 7:30 a.m. to 4:30 p.m., call Customer Service at 214-521-4161.
  2. After normal business hours, please call HPDPS non-emergency at 214-521-5000.

We appreciate your continued diligence in reducing water and energy consumption during this week. The Town of Highland Park water supply is functioning properly and we are not under a boil water notice. We will continue to send updates via Blue Zone News, the www.hptx.org/webpage, and Town’s Twitter (@HP_Texas).

Update from Oncor:  
"Yesterday, ERCOT directed Oncor and other utilities to begin restoring power previously dropped from the electric grid. As a result of the increased generation and stable demand, Oncor has since been able to cease controlled, or rotating, outages." Oncor reports this morning there are no power outages reported. The Town encourages you, if you are still experiencing electric outages for more than forty-five (45) minutes, to report outages by calling 888-313-4747 or texting OUT to 66267.

February 18, 2021 (8:30 a.m.) -
Update from DART: Due to the severe weather situation we have seen across the North Texas area, and for the safety of both our passengers and employees, Dallas Area Rapid Transit (DART) has implemented a reduced operating schedule. Current information about service operations can be found in the attached Weather Service Update and by clicking the following link: https://www.dart.org/riding/winterweather.asp.


February 17, 2021 (3:30 p.m.) - 
Town Utilities, Public Works, and Parks staff have remained busy 24/7 in responding to issues that arise due to the severe weather conditions. Outside of the calls to homes for water shut-offs, Town crews have responded to, isolated, and repaired several water main breaks.  With such high demand, our Parks Department has been supporting the water department with meter shut-offs. These staff members are the unseen heroes of municipal services in times of emergencies, and we want to recognize them for their dedication and hard work.

The Town of Highland Park water supply is functioning properly and there are no anticipated plans for customer curtailment.  If you find yourself in need of a water shut-off, please follow these two notification guidelines:

  1. During normal business hours, Monday – Friday 7:30 a.m. to 4:30 p.m., call Customer Service at 214-521-4161.
  2. Requests after normal business hours, please call HPDPS non-emergency at 214-521-5000.

The Town has a dedicated Public Works team, working in shifts around the clock, to respond to each report for service. We our doing our best to respond to each call as quickly as possible. You may experience a temporary shut off of water until some breaks can be repaired. We appreciate your patience and continued diligence in reducing water and energy consumption during this week.

HP Library Warming Station and Library Services Update:
We want to remind everyone that the first floor of the HP Library is open to the public as a warming station during its regular business hours, Tuesday through Saturday, 10:00 a.m. to 5:00 p.m. COVID protocols are required to be followed while in the Library and Town Hall. To be able to serve those that need this space and limited staffing, regular Library services such as curbside pick-up, fulfilling holds, and borrowing materials is not available at this time. Access to online services such as databases, streaming services, and digital materials is intermittent as the weather is affecting internet access to the Library’s servers. We appreciate your understanding and patience as Town staff are all working diligently to keep services running as best they can.

Thank you to those that have opened their homes to the many that have lost power for lengthy amounts of time. Please check on your neighbors, friends, and family.  If you feel we need to check on a neighbor, please call the HPDPS non-emergency number  214-521-5000. To find other Warming Center locations and their hours, please visit https://tdem.texas.gov/warming-centers/ for more information.

Republic Services Collection Update:
Due to continued hazardous road conditions, Republic Services will not be running their collection schedule on Thursday, February 18th. Looking ahead to Friday and Saturday, we will receive an update tomorrow afternoon from Republic Services and will pass that update on to you here, in Blue Zone News, and Town’s Twitter account.

Oncor UpdateYou can access Oncor's daily update here:
https://thewire.oncor.com/Pages/Article.html#ONCOR_EMERGENCY_OPERATIONS_FEB_17_UPDATE


February 16, 2021 (4:15 p.m.) -
For anyone that needs to find a warming center, the Texas Department of Emergency Management has an interactive map for finding locations, https://tdem.texas.gov/warming-centers/. The information will be updated as they receive information of centers opening to assist the public. This week, Tuesday through Saturday, from 10:00 a.m. to 5:00 p.m., the HP Library is open for anyone that needs a warm place during the day. Space is limited due to COVID restrictions, and guests must wear a mask at all times and practice social distancing.

From Town Services: With snow and ice accumulation predicted overnight, and for the safety of residents and sanitation workers, waste and recycling collections are suspended for tomorrow. The plan for collection is to pick up Wednesday Recycle on Thursday with a delayed start, and a Town-wide collection of trash will be Friday and Saturday. Should this schedule change, updates will be shared here (the web page), the Town’s Twitter account, and in Blue Zone News.

Currently, 480 locations are without power in Highland Park. We appreciate Oncor's ongoing efforts to restore power across the region, working in extreme weather conditions. We are very thankful for the Town's Public Safety Officers, dispatch personnel, and Town Utilities & Park Services staff that have worked through demanding conditions and frigid temperatures to repair broken water lines, assist the public with welfare checks, and keeping everyone safe.  We ask that everyone please continue to be mindful of your energy usage and turn off any unnecessary electronics and lights. Thank you for checking on your friends, family, and neighbors. If you know of someone that the DPS should look in on, please call the HPDPS non-emergency line at 214-521-5000.

Shared from Atmos Energy:
Atmos Energy infogrpahic of tips to reduce energy usage

February 16, 2021 (12:20 p.m.) -
For those that need a place to warm up, the first floor of the HP Library is open as a warming station. This space will be available Tuesday to Saturday, 10:00 a.m. to 5:00 p.m. Space will be limited per COVID restrictions. Those in the Library area are welcome to browse materials; however, normal Library services are suspended today (e.g., checking out books/videos). As more details come available, we will notify the public through the this web page, the HP Twitter account, and Blue Zone News.

Thank you to those that have opened their homes to the many that have lost power for lengthy amounts of time. Please check on your neighbors, friends, and family.  If you feel we need to check on a neighbor, please call the HPDPS non-emergency number  214-521-5000.

February 15, 2021 (5:45 p.m.) -
Update from Oncor: “The length of these controlled outages have been significantly extended due to the current emergency grid conditions and severe cold weather. These outages are taking place across the service territory and ERCOT has said they could be required through Tuesday. We are asking all Oncor customers to be prepared to be without power for an extended period of time. Oncor is asking residents to not report outages. Any person experiencing a medical emergency caused by a power outage needs to please call 9-1-1.” Oncor has provided additional information and a “Frequently Asked Questions” page for anyone concerned about the rolling outages. It can be located at
https://thewire.oncor.com/Pages/Article.html#Oncor__Emergency_Operations_FEB_15_Afternoon_Update.

Update from Town Services: Republic Services has suspended trash collection for Tuesday, February 16, and most likely Wednesday, February 17. They anticipate that they can have all postponed collections caught up by Saturday, and the revised collection schedule will be published as soon as we have it. Any future changes or updates to sanitation services will be communicated to you as soon as possible using the following outlets: Blue Zone News, Town’s web page www.hptx.org/weather, and Town’s Twitter (@HP_Texas) account.

From the NWS Fort Worth: “Another Winter Storm Warning will be in effect from 6PM Tuesday to 6AM Thursday. 2-6 inches of additional snow accumulation are expected, while additional ice accumulations of .10-.25 inches are expected.” Continue to follow local media for the latest weather information. The roadways will not improve anytime soon - Avoid travel unless absolutely necessary.

Should you have a neighbor that we need to check on, please report this information to our non-emergency number at 214-521-5000.

From the HP Library: Online services are once again working and accessible.

February 15, 2021 (10:48 a.m.) -
Latest information from Oncor: "Due to the severity of the electric generation shortfall, our expected outage length of 15 to 45 minutes has been significantly extended. Outages due to this electric emergency could last for hours and we ask you to be prepared. In addition, we are responding to separate outages caused by the record-breaking winter storm that continues to impact our entire service territory. We are doing everything possible to respond to each of these power emergency events. We remain in close coordination with Electric Reliability Council of Texas (ERCOT) and we appreciate everyone’s patience as we do all we can to protect the integrity of the Texas grid." Info at this web page -
https://thewire.oncor.com/Pages/Article.html#ERCOT_Instructs_Utilities_to_Begin_Rotating_Outages_Conservation_Remains_Critical

Oncor has indicated that their phone lines may be busy due to the influx of calls to the outage reporting number (888-313-4747), so you may report online https://oncor.ifactornotifi.com/ui/outage-reporting , or use the “MyOncor” app. Links to the app for Apple and Android are below.

February 15, 2021 (8:45 a.m.) - 
From Oncor News Release: “Today, the Electric Reliability Council of Texas (ERCOT), the governing body that oversees the electric grid in Texas, has instructed utilities to begin rotating outages, which are controlled, temporary interruptions of electrical service that rotate through different parts of the electric grid. Rotating outages typically last 15-45 minutes in each area but may vary. These outages have been proven effective at protecting the electric grid during times of incredibly high electric demand and low supply.” Please see Oncor’s full news release here: https://thewire.oncor.com/Pages/Article.html#ERCOT_Instructs_Utilities_to_Begin_Rotating_Outages_Conservation_Remains_Critical

If you would like updates from ONCOR about power outages, report a power outage and more, we recommend using this link, https://www.oncor.com/SitePages/OutagesAndWeather.aspx, or downloading the MyOncor App from the Apple Store or your preferred Android app store.  The phone number to report is experience a high caller rate. Please continue to report outages to Oncor as they occur.
For Android devices, you can get more information about the app here: https://play.google.com/store/apps/details?id=com.oncor.myoncor&hl=en_US&gl=US
For Apple devices, you can get more information here: https://apps.apple.com/us/app/myoncor/id1474439673

The rolling outages may impact traffic signals. If the traffic lights are not working, come to a complete stop, then proceed when safe.

From the HP Library: Town Hall is currently experiencing internet issues which affects the Library's online services. At this time, the online catalog and other digital services that require Library Card authentication are not accessible. We will update residents as soon as they become available again. We apologize for this inconvenience.

February 14, 2021 (5:45 p.m.) -
Republic Waste Services has announced that sanitation collection services will be suspended for Monday, February 15. The suspension of service for Monday is in support of both driver safety and for the safety of residents. We will keep you updated for sanitation collection this week, and this information will be posted on this page www.hptx.org/weather, Blue Zone News, and the Town’s Twitter (@HP_Texas) account.

February 14, 2021 (12:50 p.m.) -
From the NWS Fort Worth: “11:40AM: Heavier snow is moving in from the west and is beginning to impact our western rows of counties. Travel is highly discouraged, but remember to take extreme cautions if you have to venture outside of the home today. Be prepared and aware of road conditions.” We agree, AVOID ANY TRAVEL UNLESS ABSOLUTELY NECESSARY. 

Other items:
1) After hours/weekend water shut-offs are handled by HPDPS: In the event you experience a water leak at your home and need a water shut-off, please call the HPDPS non-emergency number, 214-521-5000

2) Power Outage:  For a downed power line, arcing transformer, or any hazard associated with a power line, call 9-1-1 immediately. To report a power outage, please contact Oncor directly at 888.313.4747. Online reporting found on their website  (includes link to outage map). Reporting power outages directly to Oncor will provide them a better idea of the number of homes impacted. 

3) Grid operator requests energy conservation for system reliability - The Electric Reliability Council of Texas (ERCOT) is asking consumers and businesses to reduce their electricity use as much as possible Sunday, Feb. 14 through Tuesday, Feb. 16. Here are some tips to reduce electricity use: 1) Turn down thermostats to 68-degrees; 2) Close shades and blinds to reduce the amount of heat lost through windows; 3) Turn off and unplug non-essential lights and appliances; 4) Avoid using large appliances (i.e., ovens, washing machines, etc.); 5) Businesses should minimize the use of electric lighting and electricity-consuming equipment as much as possible; 6) Large consumers of electricity should consider shutting down or reducing non-essential production processes. All information was taken from this News Release 

4) Some traffic lights are flashing red. Treat a flashing red light just as you would a stop sign. Should you encounter a traffic signal where the lights are completely out, come to a full stop, then proceed when safe to do so. 

5) A short while ago we responded to a possible water main break near the intersection of Armstrong and Lakeside. Public Works is on scene. 

February 13, 2021 -
4:30 p.m. - Republic Waste Services has notified Town Services that Friday's scheduled collection has been completed today. They will keep us notified of any future schedule changes due to any predicted inclement weather as soon as possible. Please continue to monitor this page for updates. We will continue to push out important notifications through Twitter and Blue Zone News, as well.

11:30 a.m. - Republic Waste Services has confirmed that collection trucks are in-route to Highland Park to begin collection services for the Friday routes that were postponed until today. The additional time was necessary for their staffing to report for work. Plans are to finish collection today, however this is subject to current weather conditions throughout the day. Please continue to check for updates here, as well as the Town’s Twitter account.  Blue Zone News notifications will also be sent to inform residents of the latest information relating to severe weather and Town service updates.

February 12, 2021 -
Republic Services has reconfirmed that today’s trash collection will be for the Thursday route that was postponed due to weather. Friday’s route will be collected tomorrow.

Please check your sprinkler system to make sure the Freeze Sensor is working, or turn the system off so that it will not run while temperatures are so low. This will prevent icing your landscaping, and keep sidewalks and streets free of slick areas.

February 11, 2021 -
The suspension of sanitation services today was in support of driver safety and the safety of residents. Looking ahead, the sanitation collection schedule this week has been pushed forward one day: (1) Normal Thursday collection will now be picked up on Friday, February 12th; and (2) Normal Friday collection will be picked up on Saturday, February 13th.  We will receive daily updates from Republic Waste Services, and this tentative plan may change in the event of adverse weather and/or roadway conditions tomorrow.  On Sunday, Republic Services will know more about the collection schedule for the week starting February 15th, and this information will be passed along to you.

We have created this webpage to contain the latest information on this winter weather event and its impact to Town Services.  Additionally, we will push out updates via Blue Zone News, Blackboard Connect, the Town’s Twitter account (@HP_Texas) and Water Smart notifications.

For updates concerning HPISD, please visit https://www.hpisd.org/.

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