What precautions are being taken to protect personal information?
Blackboard Connect takes security and privacy concerns very seriously and does not sell, trade, lease, or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security.

Blackboard Connect only utilizes secure transmissions with its customers. No confidential information is ever transmitted between Blackboard Connect and its customers using email or FTP, but rather always utilizes either a VPN tunnel or SSL.

Data is hosted in state-of-the-art facilities which require photo identification, thumbprint recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. Blackboard Connect also retains an external, independent security firm to perform annual security audits.

Show All Answers

1. What is the Blackboard Connect service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Is my telephone number included in the notification database?
5. May I use a cell phone as my notification database listing?
6. What precautions are being taken to protect personal information?
7. Will the Blackboard Connect service work if I have a call screening system on my phone?
8. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
9. If I have provided more than one phone number, when will they be called?
10. My primary phone or my second listing is a cell phone with a non-local area code. Will the Blackboard Connect service call numbers outside the area?
11. How does the Blackboard Connect system respond to busy signals or no-answer situations?
12. I was not able to listen to the entire call. Is there a way to repeat the message?
13. I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?