Show All Answers

1. What is WaterSmart?

WaterSmart uses data retrieved from the recently installed “Smart Meters” to provide an online Customer Water Use Portal to residents; allowing them to monitor water consumption while at home or away, identify costly leaks, and contribute to the Town's water-saving goals.

2. Why is the Town offering access to WaterSmart?

The Town chose WaterSmart as part of its continued effort to provide the highest level of customer service and consumer awareness to its customers.

3. How does WaterSmart know specific information about my location?

All account profiles begin with an estimated number of residents, lot size, house size, etc. When you update your profile, WaterSmart will be able to provide more relevant and accurate information to you.

4. I don’t have an email address or access to the Internet. How can I update my profile?

Customers will need internet access and an email address to fill out the profile. You can update your profile here. Please contact Customer Service at 214-521-4161 for assistance in updating your profile.

5. Can I pay my bill through WaterSmart?

The Customer Water Use Portal contains a link to the Town’s Online Payment Portal.

6. How can I receive WaterSmart notifications?

You may choose to receive notifications via email, text or voice message by adjusting the Communications Settings in your Customer Portal.

7. How does WaterSmart know when to notify me?

Communications Settings in your Customer Portal. Leak alerts are sent based on parameters set by the water utility to customers with email addresses on file.

8. Is the data real-time?

The data you see is “near-real-time”. Data is transmitted once per day to the portal – you should be able to see data from yesterday.

9. Does the hourly information match the amount on my bill?

The sum of your hourly reading information will approximately match the consumption amount on your monthly bill. Note that there occasionally are adjustments.

10. I received a notice saying I may have a leak, but I can’t find the leak, what should I do?

The reason you are receiving a notice is because the system is registering high water usage on your account, which may have been caused by a leak or some other situation, like a person leaving on a faucet or hose. Other examples of circumstances that might register unusually high consumption include:

• Swimming Pool auto-fill valve remaining open


• Running toilet


• Increased irrigation


• Filling up a swimming pool

11. How can WaterSmart help me find a leak after I receive a leak notification?

The leak alert includes a link to step-by-step instructions on how to find a leak. This online resource will help identify and resolve the leak source.

12. I see usage at a time I wasn’t home. What’s happening?

The most common reason for this is an irrigation controller set for a cycle at this time or a leak.

13. Why is my use is higher than I expected.

Hourly meter reading data will allow you to see how much water you use when you do common activities like showering, laundry or watering your landscape. The billing tab of the WaterSmart Portal also provides a High Bill Explainer customized to your current circumstances that can provide you further information.