The Highland Park Department of Public safety employs 10 Communications Professionals. Together, our communications staff has a total of 181 years of service in the public safety communications industry. We are fortunate to have a committed group of individuals to handle our emergency and non-emergency telephone/radio traffic. I will quote our Communications Manager, Kelle Hall, who said, "They are not just people who answer the phone; they are the first responder at the scene. They multitask, type fast, read fast, speak calmly, provide instructions, send you help, calm you down, listen to understand - not to respond. Often, they are the voice of reason to someone who feels out of control or helpless; they are reassurance for someone who is frightened; they provide hope for the person in despair. They are the lifeline to responders who rely on them to send help when needed."
It's a tough job, and we appreciate our communications staff for their hard work! If we look busy in the field, I guarantee you the communications personnel are busy in dispatch.