- Utility Customer Service
Utility Customer Service
Customer Service will continue to take your calls regarding utility and sanitation services during regular office hours, Monday - Friday, 7:30 a.m. to 4:30 p.m. You may reach us at 214-521-4161 in lieu of coming to Town Hall; most matters can be resolved via phone or email.
For social distancing purposes, we ask that you refrain from dropping off payments in person during this time; you may remit payment via mail, your bank website or our online payment portal at Municipal Online Payments. We look forward to seeing you again when this is all over.
Thank you in advance for your understanding and cooperation which will help us continue serving you
The Town provides water, sewer, sanitation, recycling, and alarm monitoring services to residences within the Town. The Customer Service Office handles the accounting, billing, and collection of all customer utility bills for those services. The office also provides customer service to all residents and arranges connection and disconnection of services.
Utility accounts are billed monthly for service from the 15th to the 15th of the month. Statements are mailed out on the last business day of the month and due by the fifteenth of the following month.
If you have a water line break or low water pressure, please call 214-521-4161 between the hours of 7:30 a.m. and 4:30 p.m. on weekdays. If you have an after-hours emergency please call 214-521-5000.
If you have a water line leak between your meter and your house, in most cases, it will be your responsibility. You may request a Town crew member come to your residence to evaluate the situation by calling 214-521-4161 between the hours of 7:30 a.m. and 4:30 p.m. on weekdays.
Town Ordinance 13.02.044(h) allows for a leak adjustment in certain instances. You may request consideration for a leak adjustment by;
- Submitting a written request for an adjustment, and
- Providing a written statement of work from the plumber or an affidavit of work done by the customer.