Text to 9-1-1 is designed to assist those who are hearing or speech impaired, and those individuals who simply – due to the nature and circumstances of the emergency – are unable to make a voice call to 9-1-1.
Voice calls to our 9-1-1 dispatch center remain the preferred form of notification for our communications specialists (dispatchers). Text to 9-1-1 is not intended to replace the reporting of an emergency by phone. That said, there may be instances where a voice call is not practical or safe given the nature of the emergency, location of the victim, and/or location of the offender (examples include home invasion, assault family violence, or residential/business burglary in-progress). Within the town limits of Highland Park, the HPDPS dispatch center is capable of receiving Text to 9-1-1 messages from the following wireless carriers: AT&T, Sprint, T-Mobile, and Verizon.
Sending a text message to 9-1-1:
The following considerations are important when utilizing the Text to 9-1-1 service in Highland Park:
Those in need of emergency public safety services in Highland Park, whether police, fire, or EMS, are encouraged to place voice calls to 9-1-1 in an emergency; however, Text to 9-1-1 is now a notification option for those persons who need to communicate to 9-1-1 via a text message.