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Posted on: March 20, 2018

Information Regarding Natural Gas Lines

As many of you know, ATMOS Energy has implemented a planned outage and replacement of the natural gas distribution system in an area of northwest Dallas. We have been in communication with ATMOS Energy to better understand the scope of their repair work.

Additionally, we have inquired as to the status of pipelines the company has in the Town. As first responders, your safety is our number one priority. Please be mindful of the following safety considerations with respect to natural gas:

  • If you suspect a natural gas leak inside or outside your home, immediately stop what you’re doing, and leave the area.  Move to a safe distance and call 9-1-1 to report the issue. DO NOT use a cell phone or landline in the hazard area.

  • Natural gas is odorless, colorless, and tasteless. The “odor” of natural gas is associated with an additive Mercaptan, a harmless chemical that gives natural gas the distinct – some describe as rotten eggs - smell.

  • Indicators of a natural gas leak, other than the odor, may include: 1) the stovetop’s blue flames suddenly turn orange or yellow (discolored flames indicate that the appliance is not working properly; 2) an excessive amount of ash or soot around a pilot light could signal a larger problem; or 3) outdoors, observing dirt blowing up from the ground on a windless day or witness bubbling water without explanation.

  • Before you start any excavation project, it’s important to know the location of your underground utility lines. Call 8-1-1, a no cost service, a few days before your project start date, or submit an online inquiry to to identify the location of utility lines maintained by their respective company.

  • Crime Prevention: If you are unsure of the legitimacy of a utility workers presence on your property, contact the utility company directly or our department. Thieves have been known to impersonate utility workers to gain access to your home. 

ATMOS Energy is responsible for the maintenance and repair of its distribution lines within the Town’s alleys and easements. In recent years, ATMOS Energy has updated all but four blocks of its existing cast iron pipes with polyethylene pipelines.  These remaining locations have been scheduled by the company for updating later this summer and include: 1) Easement between 4300 block of Beverly and Fairfax; 2) Alley between 3400 and 3500 blocks of Harvard and Lindenwood; 3) Alley between 3500 block of Lindenwood and Gillon/Lindenwood and Abbott.  

Maintenance of the service line between the gas meter and the house is the responsibility of the homeowner.  Homes constructed in recent years are most often built using polyethylene service lines. A plumber can easily inspect the condition and material of the individual service line.

If you suspect a natural gas leak in your home or outside, leave the area immediately and from a safe distance call 9-1-1, then call ATMOS Energy at 1-866-322-8667. Emergency lines are available 24 hours a day. For all customer service inquiries, you may call ATMOS Energy’s Customer Contact Center at 1-888-286-6700, operating hours are Monday thru Friday from 7:00 am to 6:00 pm, or online via ATMOS' website.


Natural Gas and Safety Webpage
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