As many of you know, ATMOS Energy has implemented a planned outage and replacement of the natural gas distribution system in an area of northwest Dallas. We have been in communication with ATMOS Energy to better understand the scope of their repair work.
Additionally, we have inquired as to the status of pipelines the company has in the Town. As first responders, your safety is our number one priority. Please be mindful of the following safety considerations with respect to natural gas:
ATMOS Energy is responsible for the maintenance and repair of its distribution lines within the Town’s alleys and easements. In recent years, ATMOS Energy has updated all but four blocks of its existing cast iron pipes with polyethylene pipelines. These remaining locations have been scheduled by the company for updating later this summer and include: 1) Easement between 4300 block of Beverly and Fairfax; 2) Alley between 3400 and 3500 blocks of Harvard and Lindenwood; 3) Alley between 3500 block of Lindenwood and Gillon/Lindenwood and Abbott.
Maintenance of the service line between the gas meter and the house is the responsibility of the homeowner. Homes constructed in recent years are most often built using polyethylene service lines. A plumber can easily inspect the condition and material of the individual service line.
If you suspect a natural gas leak in your home or outside, leave the area immediately and from a safe distance call 9-1-1, then call ATMOS Energy at 1-866-322-8667. Emergency lines are available 24 hours a day. For all customer service inquiries, you may call ATMOS Energy’s Customer Contact Center at 1-888-286-6700, operating hours are Monday thru Friday from 7:00 am to 6:00 pm, or online via ATMOS' website.